Terms & Conditions

1. Acceptance of Terms

By accessing or using ShoppingSathi (accessible at https://shoppingsathi.com), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our platform.

2. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to use ShoppingSathi. By using our services, you confirm that any information you provide is accurate and complete.

3. Account & Registration

• You are responsible for maintaining the confidentiality of your account and password.
• You agree to notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.
• One person or business per account, unless authorized in writing.

4. Buyer Responsibilities

• Provide accurate shipping information when placing an order.
• Pay for orders promptly using approved payment methods.
• Do not misuse the return or refund system.
• Do not place orders with no intention of completing the purchase.

5. Seller Responsibilities

If you register as a seller on ShoppingSathi, you agree to:

• Provide accurate and complete business information.
• List only products you legally own or are authorized to sell.
• Maintain accurate inventory, pricing, and delivery timelines.
• Comply with all applicable laws, including GST and consumer protection laws.
• Not list prohibited, counterfeit, or illegal items.
• Respond to customer queries within 48 hours.
• Accept that ShoppingSathi may suspend your account for violations.

6. Product Listings & Pricing

• All product information is provided by sellers and is their responsibility.
• Prices are displayed in Indian Rupees (₹) and include applicable taxes unless stated.
• We reserve the right to correct pricing errors and cancel affected orders.
• Product images are for illustration — actual products may vary slightly.

7. Orders & Payments

• Orders are confirmed only after successful payment or COD verification.
• We accept payments via UPI, credit/debit cards, net banking, and Cash on Delivery.
• Payments are processed by third-party gateways. We are not responsible for gateway failures.
• We may cancel orders for suspected fraud, stock unavailability, or pricing errors.

8. Shipping & Delivery

• Estimated delivery times are indicative and may vary by location.
• Shipping is free on orders above ₹500. Below that, a delivery charge may apply.
• Delivery is attempted at the address provided. Failed deliveries may be returned.
• Title and risk pass to you upon successful delivery.

9. Returns & Refunds

• Most products can be returned within 7 days of delivery if unused and in original packaging.
• Certain items (perishables, personal care, customized products) are non-returnable.
• Refunds are processed within 5–7 business days after inspection.
• Return shipping is free for damaged or incorrect items.

10. Prohibited Conduct

You agree not to:

• Use our platform for any illegal or unauthorized purpose.
• Post false, misleading, or defamatory content.
• Attempt to hack, scrape, or disrupt our services.
• Impersonate another person or business.
• Harass, threaten, or abuse other users or our team.
• Sell counterfeit, stolen, or prohibited items.

11. Intellectual Property

All content on ShoppingSathi — including logos, design, code, and text — is owned by us or our licensors. Sellers retain ownership of their product images and descriptions but grant us a license to display them on the platform.

You may not copy, reproduce, or redistribute our content without written permission.

12. Limitation of Liability

ShoppingSathi is a marketplace connecting buyers and sellers. We are not the manufacturer or direct seller of most products. To the maximum extent permitted by law, we are not liable for:

• Product quality, safety, or accuracy claims
• Delays caused by sellers, couriers, or events beyond our control
• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunity

Our total liability for any claim is limited to the amount you paid for the product in question.

13. Termination

We may suspend or terminate your account at any time if you violate these terms or engage in harmful activity. You may close your account by contacting us. Sections on liability, IP, and governing law survive termination.

14. Governing Law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of katihar, Bihar.

15. Contact

Questions about these terms? Reach us at:

• 📧 Email: legal@shoppingsathi.com
• 📞 Phone: +91 9066349170
• 📍 Address: Larkaniya Tola, Katihar, Bihar 854105, India