Privacy Policy

1. Introduction

Welcome to ShoppingSathi ("we", "our", "us"), accessible at https://shoppingsathi.com. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described here.

2. Information We Collect

Information you provide

• Account data: name, email, phone number, password (stored encrypted)
• Order data: shipping address, city, state, pincode, order history
• Seller data: shop name, contact details, product listings (for sellers)
• Communications: messages you send via our contact form or email

Information collected automatically

• IP address, browser type, device information
• Pages viewed, search queries, time spent on site
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and account notifications
• Improve our website, products, and services
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations
• Send promotional offers (only if you opt in — you can unsubscribe anytime)

4. When We Share Information

We do not sell your personal information. We may share it with:

• Sellers: only the data needed to fulfill your order (name, address, phone)
• Delivery partners: to ship your order
• Payment processors: to complete transactions securely
• Service providers: hosting, analytics, and email services (bound by confidentiality)
• Legal authorities: when required by law or to protect our rights

5. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings, but disabling them may affect site functionality.

Types of cookies we use:

• Essential: login sessions, cart contents (required)
• Analytics: anonymous usage statistics
• Preferences: remembered settings like sort order

6. Data Security

We use industry-standard measures to protect your data, including HTTPS encryption, hashed passwords, secure database access, and regular security reviews. However, no method of transmission over the internet is 100% secure — we cannot guarantee absolute security.

7. Data Retention

We keep your personal information as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data (subject to legal retention)
• Opt out of marketing emails
• File a complaint with your local data protection authority

To exercise any of these rights, email us at privacy@shoppingsathi.com.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date at the top. Significant changes will be communicated via email or a site notice.

11. Contact Us

Questions about this Privacy Policy? Reach out:

• 📧 Email: privacy@shoppingsathi.com
• 📞 Phone: +91 9066349170
• 📍 Address: Larkaniya Tola, Katihar, Bihar 854105, Bharat